I have been buying Coach for literally years, until I received a letter saying I buy too much and I am unwelcome to buy their products anymore. The girls at the stores seemed to always be kind and happy to see me and even sent me special invitations for after hours events.
Then the letter showed up. Now I cannot go in there and they are so rude I cannot even believe it, while asking one of the managers at the Oregon Store, she changed light a light switch and was condescending and said we can't buy there anymore. Real nice! We called the Loss Prevention Manger in the New York office and he was even ruder.
Said we have to shop at another purse store, not theirs. Nice business modo they have there.
Product or Service Mentioned: Coach Outlet Customer Care.
Reason of review: Poor customer service.
I liked: Product.
I didn't like: Rude snobby customer service.