Coach Outlet

No los llamo para decir el error de ellos. Me dicen que no pueden hacer la corrección, que yo tengo la opción de pedir la misma mercancía con la dirección correcta, que cuando llegue la notificación de UPS de que el primer pedido saldrá del almacén, que los llame para que ellos le indiquen a UPS que la devuelvan al almacén, así me harán el reembolso y yo recibiré los otros a la dirección correcta.

Pues no es verdad, solo quieren darme un crédito de Coach.

Yo no quiero eso, yo pagué por unos que no me llegarán y por otros que llegarán. No es justo.

Mercancía comprada donde la dirección está incorrecta, por lo tanto no la recibiré. Me indican que puedo hacer otro pedido con la dirección correcta.

Ahora me dicen que no hay reembolso, que un crédito para usarlo en coach. Pagué 176.18, es el total de la que no recibiré y la de la dirección correcta.

My issue was resolved. I made my order through Klarna, a Mother's Day present to myself, and somehow I had two charges on my account. I now need a reversal.

I went into the store and had the worst experience ever with the manager and some employees. I was told I could return an item and after further review, she made me feel like a criminal because I had no receipt and it was a gift.

I have shopped in this store on numerous occasions and never felt this type of experience. They were of no help and the purse that I was going to purchase, I decided I would no longer do business at this store.

I called customer service today to ask what they could do to help me fix the problem, they only guarantee for 30 days ( Im 2 months out of the purchase date) and advised to go into a store ( Im at least a couple hours away) to evaluate. Very disappointed. I love the bag but I really cant use it ( it doesnt look nice now) I wont be a customer any longer.

The agent was very professional and pleasant. The package is a gift and I was panicking about it being lost.

The agent was empathetic and resolved my issue. She was great!

I accidentally placed an order before it was completed. When I called customer service to cancel the order, I was told it couldn't be cancelled.

Regardless, all items will be returned. I just had major surgery, but they don't care.

I purchased saddle bag after receiving notice that the black bag with grommets was unavailable. When the black was delivered with the saddle color one I wanted to return it

( as I didnt want 2 ). Return was handled by phone and I look forward to my refund!

I had not seen any emails to give me updates so I was concerned!...but low and behold, they located it!

My Tabby backpack in the color brown did not include the coach sack / the coach tag that hangs on the outside of the bag. I am vey disappointed, I paid too much money for this bag to be missing any items.

My questions now is the bag authentic or is it fake? Why would I receive missing items?

I was extremely upset, spent hours trying to reach someone but never could. It made me feel as if I've been scammed. I was on Coach Outlet, ordering with Klarna.

I needed to exchange shoes for a larger size and was told shipping was free on exchanges. I clearly marked that it was an exchange, but it was treated as a refund and they deducted $7 for shipping.

So when all is said and done, I will have paid $21 for shipping.

I called. The person I spoke with could not understand the issue, put me on hold and disconnected me.