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Purchased 2 purses online at coachoutletstore in April. Received 2 purses which were neither what I ordered. Contacted Zhang Michael via email he advised me it took so long for him to respond because my email went to his junk pile. Which I didn't hear back from him...
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1.0
I didn't like
  • Customer service
#1269489
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I was in Harrisburg p.a at Hersey outlet wasn't even even planning on going to coach store just went there to go Lane Bryant to pick my order up.had rollers in my hair throw on sweats and tee shirt yes I wasn't dress but I was clean and smelt good but any way decided...
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3.1
#1260021
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I have been buying Coach for literally years, until I received a letter saying I buy too much and I am unwelcome to buy their products anymore. The girls at the stores seemed to always be kind and happy to see me and even sent me special invitations for after hours...
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1.7
I liked
  • Product
I didn't like
  • Rude snobby customer service
#1223826
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Coach Outlet - Cracked handles - $90 replacements
Coach Outlet - Cracked handles - $90 replacements
Coach Outlet to request repairs on (2) bags with peeling patent leather straps. I was informed my purchase was over a year & it would cost $90 for replacement handles. Obviously, Coach is aware of these handles cracking. Coach requires me to get a $90 repair on...
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2.3
I didn't like
  • Poor quality of handbags
  • Not getting what i paid for
  • The
#1185514
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Do not buy anything from Coach Outlet! BEWARE!

Bought 2 purses from them and they were ship from China. Both are fakes and nockoffs! Buyer beware!! I emailed them for a refund and all they did was say no one complains about they’re pursers and still no refund I had to complain to my credit card company to try and see if I can get a refund
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1166306
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Coach Outlet - Very pissed

Ordered over 200.00 for 2 bags a wallet and pair of sunglasses from coachoutlet.us.com no where on the site does it say there located in China big scam ordered 12/05/2017 its 12/23/2017 have recieved my orders or a responce to emails scam scam scam got my money back from credit card company also found out its not a true Coach outlet
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1154690
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Order an item off Coach outlet.com and never received the product. I called the customer service thinking either they would re-send a new one or refund my money, well that didn't happen, instead I was told to call ups to figure out what happened. I was told that by the...
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1.4
I didn't like
  • Not getting what i paid for
#1150934
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I ordered a blue Coach Scout Hobo Pebble LEATHER hand bag. The one I received was PLASTIC NOT leather. It is falling apart.The stitching is coming apart, the zipper is not working properly, and the handles are falling off the bag. The "Coach" sign on the bag fell of...
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#1147743
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We were looking to purchase an item from coach outlet and could see the campaign on our phone. The customer service representative mentioned that we were not able to purchase and when we told her that we could see the camapaign she mentioned that everyone could see the...
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1.0
#1126543
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My daughter and I shopped at Coach Outlet in Columbia Mall in Portland, OR and were apparently not dressed appropriately. (I had on shorts and a sweatshirt and some garden boots). After being ignored for the most part...I found 2 wallets and a purse that I'd had my eye...
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2.9
I didn't like
  • Treatment by associates or decisions made by associates
  • Judgement by employees
#1088234
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