Most helpful reviews first
Coach Outlet - Fakeb&300.00 fake bag
The coach emblem come off the strap is come off the straps are on winding it’s terrible and I paid you people $300 I’m on disability I’m on oxygen all the time I’ve got COPD emphysema and asthma do you know how long it took me to save up $300 to get this purse and I sent it to coach and they sent me a letter back stating that it’s annoying it is not a real coach so now I’m asking you to send me back my $300 if not I’m going to my bank and they will give me back my $300 you can call me at 321-794-2224 or my home phone number is 321 751-0592 I am so disgusted
I was charged but my order wasnt placed. My order came up with an error message saying it could not be placed but i was still charged and i dont have the confirmation email of my order being placed and my basket still shows my order in it. So was my order placed or...Read more
To whom it may concern, I had ordered from coach outlet since June, 2018 and the shipping was on June 29, 2018. The tracking number is 1Z9709W00306951418. The delivery status showed delivered on July 3, 2018 at SILVER SPRING, MD US but not my address. My address is...Read more
Coach Outlet - Don't buy from www.coachoutlet.com
I have made a purchase from the website on 11/22/18, they took the money from my credit card right the way, and they took 5 days to send me the tracking number which since 11/27/18 has not changed the status (UPS Processing). I tried to contact the UPS, but they ask me to contact Coach itself. I have called them many times, and the only answer that they have is, it will be processing soon.
Coach Outlet - Horrible to work with!
Horrible to order items through coachoutlet.com. I placed an order for 3 items, they cancelled my order, I placed another order and they cancelled it. I called them and placed a third order which also got cancelled and then I called again and they said I basically ordered too many times and I've exceeded my threshold! They kept cancelling it and because of their mistake I cannot order the items I wanted. Worst customer service too!
I didn't like
- Treatment by associates or decisions made by associates
- Rude employees
Coach Outlet - I paid over $300 for a fake coach purse and it’s falling apart
No answer call me back ASAP I’m going to the bank and taking back my $300.00 dollars this purse is a piece of *** falling apart everywhere
I didn't like
- Poor quality of handbags
Coach Outlet in Elizabeth, New Jersey - Refused to honor mailing as in the past
Yesterday I drove for 35 minutes to go to the Coach outlet store which I do each year to make purchases for holiday gifts. I never bring the mailing that Coach sends to me because it was not a coupon. Just information staying what discounts I can receivw based on the amount I spend. The Manager told ne they no longer honor what they have in the computer that i must have the mailing. I told her that each year i go there, it is honored based on the information they have in thr computer which she was able to see because they took my phone number and read of my name and info from their screen. The Manager was rude and aporoached me by asking what was my "problem". I should have received an additional 15% off of my puchase.
My biggest concern is their website and their payment method. I tried placing an order on their website today but I keep getting an error saying that the order did not proceed and just contact their customer service for orders but then my bank notified me that I had 5...Read more
Coach Outlet - Terrible customer service
I had purchased a purse from daughter in law in the process she had received the sam exact purse for a present. When I went to exchange product, the store was so awful they put m new purse in crumbled paper and treated me as if I were destroying them. This was not a good experience. I have always loved they way they treat your merchandise but this was terrible. Looks like Michael Kors is receiving a new customer. The store Is located at premium outlets in Charlotte, NC and I will never go here again.
Coach Outlet - Blvery bad customer service
I used to shop online but not anymore! You'll need to wait for a *** invitations from your email! That's *** Im a good customer paying my *** and now you have to wait for invitations from them?!! How about if we leave like thousand of miles from the outlet? To purchase 1 bag?! Doesn't make sense!
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